Cancellation Policy

• Cancellations made more than 24 hours before the tour date: No penalty. Please inform us of your cancellation as soon as possible.
• Cancellations made less than 24 hours before the tour date: Subject to a 20-euro administrative fee to cover the costs associated with your booking.
• No-shows: Subject to a 20-euro fee to cover administrative expenses and compensate for the vacant spot.

To cancel your booking, please contact our customer service team:

• Email: Contact@soufexcursions.com or soufexcurtions@gmail.com
• Phone: +212 628-711527 Or Whatsapp: +212 628-711527

Please include your email, contact number and date of cancellation in your communication.

By booking with Souf Excurtion, you agree to our cancellation terms. If you cancel less than 24 hours before the tour date or do not show up, a 20-euro fee will be charged. Payment can be made via:

• Credit/Debit Card: We will charge the card information provided during booking.
• Invoice: An invoice will be sent to you for the cancellation fee, payable within 7 days.

• Rescheduling: Changes to your booking can be made up to 24 hours before the tour date without any additional fees.
• Late Changes: Changes made less than 24 hours before the tour date will incur a 10-euro administrative fee.

• In the event of severe weather or other unforeseen circumstances that force us to cancel a tour, customers will be given the option to reschedule or cancel without any penalty. We will notify customers as soon as possible in such cases.

  Contact Information

  If you have any questions or need further assistance regarding our cancellation policy, please contact us at:

  • Email: contact@soufexcurtion.com
  • Phone: +212 628-711527